FAQs - Frequently Asked Questions
What are your delivery options?
We offer carbon-neutral shipping within the U.S. for $8, with free shipping on orders over $80. From time to time, we may offer discounts or special promotions, so be sure to stay in the loop by following us on social media and subscribing to our mailing list.
For more details, visit our shipping policy for more information.
What are your candles made of?
Our candles are crafted with soy wax, cotton wicks with woven paper, and phthalate-free fragrances that meet RIFM standards and are IFRA certified.
Can I burn my pillar candle?
Pillar candles are for decorative use only. - if you choose to light one, be sure to place it on a heat-resistant tray. Always extinguish and discontinue use when there is ¼ inch of wax remaining, or if the candle produces excessive smoke, flickering, or an unusually high flame.
We are not responsible for any damage caused by misuse of our candles. Please burn at your own risk and refer to our Candle Care Guide.
Why is there a lot of smoke when I light my candle?
If you notice excessive smoke, it could be because the wick is too long. A longer wick creates a larger flame, which burns too quickly and can produce more smoke and soot. We recommend trimming your wick to ¼ inch before lighting your candle.
What is 'frosting'?
You might see patches or "frosting" on the surface of your pillar candle. This is a natural characteristic of soy wax—it forms small white crystals and does not affect your candle's performance. Since our candles are hand-poured, not mass-produced, each one has its own unique quirks and charm.
What is a ‘wet spot’?
A ‘wet spot’ refers to tiny air bubbles that may appear in the wax of glass-vessel candles. When the hot wax cools, it slightly shrinks, causing the wax to pull away from the glass wall. The resulting gap is usually no larger than a hair, but the glass can magnify it, creating the illusion of an air bubble.
This is completely normal and not a defect. Once your candle is lit, the wax will warm up again and the bubbles will disappear. This will not affect the candle’s scent throw or lifespan.
Can I make a wholesale order for events?
Yes. For wholesale orders, please email info@shopmelangedujour.com at least 6 weeks in advance with your name, event date, location and desired order.
Can I apply to become a stockist?
Yes, we would love to work with you! You can order via Faire or email info@shopmelangedujour.com at least 6 weeks in advance with your store details and desired order.
Still have questions?
Feel free to reach out to